亚洲综合网站_亚州成人_www.色呦呦_国产美女黄网站_久久加久久_午夜电影在线观看_看亚洲a级一级毛片

職責描述： 1.接聽客服電話和回復電郵，用專業知識解決客戶疑問和滿足客戶需求； 2.反饋客戶溝通情況給相關業務部門，并提出合理化建議； 3.處理客戶反饋或投訴，反映超出職責范圍內的問題給客服經理或相關部門以解決客戶面臨的問題； 4.做基礎的客戶維護，通過對外電話和電郵的方式跟既有客戶取得聯系，了解客戶當下的需求根據時機協助前端銷售拓展新業務； 5.定期通過電郵或電話的形式進行客戶回訪，聽取并反饋客戶提出的問題或建議以提升公司總體服務質量； 6.通過專業服務確保客戶保留率； 7.協助運營部門定期總結客服工作制作相應報告， 提升綜合客服品質； Managing Awards Mortgage daily customer enquiries, including inbound/outbound calls/ email / Wechat enquires. Capable of answering detailed product and service related enquires, able to actively follow up with lenders for updates. Identifying and fulfilling customer needs with strong customer centric mindset. Handling complaints, providing appropriate solutions and alternatives. Keeping records of customer interactions, processing customer accounts and filing relevant documents as per requirement. Collaborate with Client service colleagues, ensure daily enquires as actioned as per agreed SLA. Supporting line manager on process enhancement activities, building continuous improvement mindset. Compiling reports on overall customer satisfaction survey. 任職要求： 1.擅長與人溝通， 臨場應變能力強； 2.英語六級以上，口語流利者優先； 3.有先前客服類工作經驗者優先； 4.掌握適當的銷售技巧； 5.有主動服務意識和良好的團隊協作精神； 6.為人踏實肯干，追求長期穩定發展的優先考慮。 Customer service related experiences will be preferred. CET (College English Test) 6 or above. Strong customer centric mindset. Strong written and verbal communication skills. Ability to multitask, prioritization and demonstrate effectively time management skills. Strong team work and problem-solving skills. Continuous improvement mindset, willing to proactively take challenges and responsibility. Demonstrate professionalism during daily work, following communication guidelines, procedures and policies. 職業亮點： 1.全方位的專業知識培訓； 2.跨國、跨行業的工作機會，公司平臺大，調崗機會多； 3.輕松活潑的工作氛圍； 4.中英雙語的語言環境。